Customer Success Manager

About the role

As our Customer Success Manager, you will

• Act as the primary point of contact for assigned customer accounts, providing guidance to ensure their success with our people analytics platform
• Develop and maintain strong relationships with customers, working to understand their business needs and goals and proactively offering solutions to support their success
• Collaborate with the product and engineering team to identify and prioritize customer feature requests and feedback
• Monitor customer usage and engagement, providing regular reports and analyzing data to identify trends and areas for improvement
• Identify upselling and cross-selling opportunities, and proactively support the sales process
• Assist with onboarding new customers, providing training and support to ensure they are able to effectively use and get the most value from our people analytics platform
• Provide technical support and troubleshooting assistance to customers as needed

Who are we looking for?

• Successfully completed your academic studies or apprenticeship / completion in near future
• Some experience in a customer success or account management role, preferably in the software industry
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with customers
• Experience with data analysis and the ability to identify trends and insights from customer data
• Technical aptitude and the ability to troubleshoot software issues, i.e., good knowledge in SQL and Python
• Experience in data engineering is a big plus, i.e., understanding and maintaining ETL processes
• Experience with HR software or enterprise software is a plus

What we can offer you?

• You will be able to personally and professionally grow with a young and striving company through challenging and diverse projects
• True startup atmosphere in a dynamic, innovative, and exciting work environment where it never gets boring
• Beyond an individually negotiated compensation package including company shares, you will enjoy a unique combination of professional opportunities, entrepreneurial spirit, technological excellence, and industry exposure
• Flat hierarchies and a large amount of individual responsibility
• Regular team offsites and learning budget

Why we’re building peopleIX:

We have seen how companies struggle with making data-driven people decisions. With first-hand experience in different industries and stages of companies, we have seen a bunch of analytics approaches. However, due to messy data, which is fragmented across many systems (HRIS, ATS, Performance, LMS..), and mostly inexperience with rigorous data crunching in people teams, it is time to build a truly intuitive people analytics platform. With years of experience scaling and transforming businesses as well as running HR & analytics projects, we are now building the people analytics platform we always wanted. With peopleIX, we enable people teams to make data-driven people decision-making.